100% Customer Satisfaction!.... We want you to love your purchase and if you are not completely satisfied we will work with you to make it right with an exchange equal of value...We do not accept any returns after 7 business days from ship date. We will issue a pre-paid return-shipping label within 1 day of receiving your purchase, only if your purchase is damaged due to shipping (photos are necessary for damaged gifts). Email us at karen_sayles.com or call us at (904) 318-6940 for your authorization order number. In all other cases for exchange upon approval, the buyer is responsible for return shipping. Using the carrier of his/her choice, all returns must be in their original packing and box. We reserve the rights to substitute any product for equal or higher price value.